Since January 1, 2017, the Healthcare Quality Complaints Act (Wet Kwaliteit Klachten Geschillen Zorg, in short: WKKGZ) has been in force in the Netherlands. This legislation requires every healthcare provider to offer clients access to both a complaints officer and a dispute resolution body.
Are you a healthcare provider, such as a counsellor working as an independent practitioner? If so, you must be affiliated with an organisation that offers a complaints officer and a dispute resolution body. If you fail to do so, you do not comply with the WKKGZ and are no longer authorised to practise as a healthcare provider (counsellor). Read more about this on our page about legal obligations.
