These Student Regulations set out the rights and obligations for students at the Academy of Coaching and Counselling (ACC). It provides you, the student, with guidance on what is expected of you during the programme and what you can expect from us.
Article 1: Student Regulations
- These Student Regulations establish the rights and obligations of students enrolled in the ACC and also describe the obligations of the teachers and the management.
- The regulations are binding on all sections.
- Interim modification of the Student Regulations is possible. The most current and valid version can be found on our website counselling.nl.
Article 2: Right to respect
- All ACC staff and faculty will treat students with respect.
- All students shall treat the faculty and staff of the ACC with respect.
- All students shall treat each other with respect.
Article 3: Right to information
- The management and staff of the ACC shall ensure that students can find general information on the website at the time of registration that facilitates them to take part in the training programmes of the ACC in an informed manner. The information concerns at least the mission and vision of the ACC, the objective, the education offered, including the learning methods, the admission requirements, the duration of the program, the study load, the costs associated with admission, the registration procedure and the certification/accreditation of the programme. In addition, all other matters of direct relevance to the prospective student can be found on the website.
- The management ensures that the class schedule, the general terms and conditions, the privacy regulations, the complaints procedure, the Student Regulations and any other regulations that are of interest to students are available on the website, and/or can be retrieved digitally by a registered student.
- The students of the ACC are entitled to a conversation with the education coordinator and/or the student advisor.
Article 4: Right to privacy
- The ACC works with a digital system in which the following data of the student are being recorded:
- date and place of birth;
- date of registration;
- time of leaving the training institute and the reason for leaving;
- data about study progress;
- previous education;
- address during the education and when leaving the ACC;
- data about any study disruptions of the student;
- other data that are essential for following a training programme with the ACC.
Article 5: Registration and cancellation
- Registration takes place via the website counselling.nl/en/.
- If a student wants to cancel their registration, the ACC’s general terms and conditions apply. These can be found on https://www.counselling.nl/en/general-terms-and-conditions/.
Article 6: Admission and Exemption
- The ACC can welcome students aged 18 and older. The student needs to have at least Dutch MBO-4 level (Vocational Preparatory Education) as pre-education, or needs to have acquired sufficient competences in the field of the profession for which he will be trained. This can be demonstrated by means of a diploma or an EVC-document.
- In case of ‘experiential expertise’ of the student (e.g. the student has experienced mental health issues or addiction) it is strictly required that the student has been sufficiently treated (and in case of addiction: is clean) and structurally in recovery. This is always assessed during an intake interview with the teacher and/or study advisor.
- In case a student wishes to follow a specialisation course, without first following the required pre-educational training programmes at the ACC, an exemption may be requested. Exemption may be granted if the student has previously completed a coach/counselling training programme in which the basic competencies have been adequately addressed and which programme was completed with a diploma or certificate. To apply for an exemption, the student must complete the ACC’s exemption form and submit it to the student advisor. This form can be requested digitally, by contacting the ACC via email.
- The management will make the final decision on the admission and/or exemption.
- A decision to refuse admission will be communicated to the student in writing by the admissions committee, which will also mention the possibility of appeal.
- Within 30 days, a review of a decision to refuse admission may be requested by the student from the management. A decision on this request will be taken as soon as possible, but no later than 30 days after receipt, after consultation with the admissions committee.
Article 7: Cost of education
- The tuition fees are clearly stated on the website.
- The literature (books) are not included in the price of the training programme and must be purchased by the student.
- The student can only be obliged to purchase learning resources, if these resources are necessary for the educational programme.
- The management shall ensure that the costs of these additional resources are kept as low as possible.
Article 8: Content of Education
- The student has the right to expect that the teachers will make an effort to provide good education, in accordance with the established curriculum and class schedule.
- The student is obliged to make an effort to ensure that the educational process runs smoothly.
- The management is responsible to provide the student with proper and up to date study materials.
Article 9: Homework
- The student has the duty to complete the homework assignments that are given to them.
- The teacher shall ensure that the homework assignments do not place an unreasonable burden on the student.
Article 10: Examination
- The following tests may be administered and evaluated:
- A test: a quiz on a completed amount of theory and/or skills.
- An exam: an examination of theory and/or skills.
- When certain tests are given, it is made clear to the student what the significance is in the context of periodic testing and/or assessment. In the case of tests, at least two weeks (or longer) in advance it will be indicated which part of the subject matter the student must have mastered.
- In case of a negative result, the student has the right to inspect the tests and exams in the presence of the teacher or a staff member of the ACC. The tests/exams remain the property of the ACC and will not be given to students.
- Examination is subject to the ACC’s Exam Regulations.
Article 11: Diplomas and certificates
- Training programmes at the ACC are completed with a diploma. Modules or (one day) courses are completed with a certificate of participation.
- If a training programme is not (success)fully completed by a student, a certificate of participation may be issued. This certificate will indicate which parts of the programme have and have not been completed.
Article 12: Class attendance
- The student is obliged to follow the classes according to the applicable class schedule. Exemption from attending classes may be granted by the ACC in case of exceptional (grave) circumstances.
- The student must be present in or near the classroom in time before the start of the class.
- If a student is prevented from attending class, the student must notify the teacher of this before the start of the class day.
- In order to obtain the diploma, the student must be present for at least 90% of the class days. The exam days do not count in this calculation.
Article 13: Communication between the ACC and students
- The ACC generally communicates with students by email. The student is obliged to ensure that the ACC has the student’s correct email address.
- The ACC can be reached by email and telephone during office hours.
- On the first day of class, the teacher will indicate how and when he/she can be reached for personal questions. The student is expected to comply with the availability of the teacher.
Article 14: Facilities during class days
- The ACC takes care of facilitating a good training location. The training location is easily accessible and offers sufficient facilities for everyone to be able to follow the classes (rooms are large enough, facilities are accessible for the disabled).
- Coffee, tea and water will be provided during the class days. Lunch is not included and will need to be brought/bought by the student.
- Information about the training location can be found on the website of the ACC.
- Students are not allowed to make audio or video recordings during the class days, unless there is explicit permission from all people present (teacher and students).
Article 15: Confidential Advisor
- If a student believes they are the victim of transgressive behaviour (e.g. abuse of power, sexual harassment/sexual intimidation, bullying) on the part of fellow students, faculty or staff, they can turn to the ACC’s Confidential Advisor. The contact information and specific role of the Confidential Advisor can be found in the Protocol Confidential Advisor, which can be found on the website of the ACC.
Article 16: Cancellation of class attendance
- Cancellation of classes must be limited as much as possible. The ACC will ensure, where possible, that lessons can continue.
- If due to circumstances it is not possible to continue one or more days of class, students will be informed as soon as possible. The cancelled class days will then be made up for at a later time.
Article 17: Rules of Conduct
- Students have the right to make suggestions to the ACC on matters that may lead to the improvement of the programme.
- A student who, in the opinion of the teacher, disrupts the progress of the class, may be forced to leave the class day.
- The student is obliged to leave all facilities they use in a tidy manner.
Article 18: Damages
- With regard to liability for damage administered by or to students, the relevant provisions of the Burgerlijk Wetboek (Dutch Civil Code) shall apply.
- A student who intentionally causes damage to property of the ACC or the property of fellow students or third parties, can be subject to disciplinary measures by the ACC.
- The ACC has a business liability insurance that covers any damage to student property (to the extent that the damage suffered is attributable to the ACC’s actions or negligence).
Article 19: Suspension
- The ACC may decide to suspend a student, after repeated warnings, in case of an incident as defined below:
- A student’s failure to function in a group setting.
- An excessive number of warnings.
- Misbehaving in or outside the group (verbally or physically).
- Failure to abide by the ACC’s rules, unlawful absenteeism.
- Aggression or improper treatment towards a fellow student or staff member of ACC.
- The student will receive notice of suspension/expulsion by registered mail. Within 30 days of the decision to suspend/expel, the student may request the management in writing to review the decision. The management will then make a decision as soon as possible, but no later than 30 days after receipt of the request. In the intervening time, the student will continue to be denied access to the ACC and the classes. A decision to permanently expel may be appealed to the courts.
Article 20: Right of complaint
The ACC will always try to prevent complaints. Should complaints nevertheless arise, we will apply the procedure as set out in the complaints procedure.